Restaurant Call Center Panel
Provide enhanced food ordering experience to your customers through a centralized Restaurant Call Centre Panel Module.
Restaurant Call Center Panel Features
Central Panel
All calls are routed to single central panel, from where food orders can be accepted by the staff. The orders can then be pushed forward to a particular outlet based on the customer’s location. All orders are accepted directly into the POS.
Call Recording
Monitor all conversations through the Call Recording feature. You can use them for further training of your staff and monitor the nature of the conversations.
Integrated CRM
View the entire information of each customer such as ordering history, favorite items, and Average Spend. Give your staff the opportunity to upsell by suggesting the profit making items based on the customer behavior.
Restaurant Call Center Panel Integrations
Benefits of Call Center Panel for Restaurants
Easy Order Taking
- Accept orders easily through the Call Centre Panel.
- The menu and the items available for each outlet, along with the top selling items are available on the panel.
- The order gets automatically pushed to the desired outlet based on the location of the customer.
Simplified Order Tracking
- Track the order status of each order easily through the central panel.
- View if the food order has been accepted, picked up, or delivered to the customer real-time.
- Keep your customers updated about their order by sending instant SMS. Let your customers track the order status real-time.
Comprehensive Reporting
- Keep a track of the number of orders received, the Average Spend of customers, the Average Time Taken to prepare and deliver the order.
- View the number of orders placed successfully, and the number of calls dropped for a better insight of your business.
Hear what our customers say about us!
We have 125 stores, all running on POSist. It has been super smooth in terms of scaling. It is very easy to create new Offers and add new items. The speed of billing is also very good. Their Material Management & Inventory Software is very useful. I definitely recommend POSist.
- Shrey Aggarwal, The Belgian Waffle
POSist provides better control of what’s happening at your restaurant. It gives a better visibility of table-level transactions and helps control pilferage. I like the Anti-theft dashboard the most. It is easy to use and my experience with POSist has been really great.
- Gaurav Gupta, First Fiddle Restaurants
POSist has completely fulfilled all our requirements. I have been in the industry for the last 5 years and I recommend POSist because their sales application is far better than other POS systems and doesn’t cause any operational issue.
- Subhash, Olive Bar & Kitchen
We tried about five different POS systems before moving to POSist. They don’t just provide a billing software, they give a software that can control your business. You can make sure everything is controlled, from Stock, Billing, Logistics and Attendance.
- Samrat Reddy, The Drunken Monkey
Honestly, I am very happy with POSist, and we are looking forward to using it at every other outlet as well. I like the Cockpit app the best as it gives the live sales reports and the Anti-theft feature is very useful for the restaurant owners.
- Manish Sharma, Molecule Air Bar
We are using POSist since the beginning of our business and our very satisfied with their services. They continuously roll out new features that helps scale the business. Also, their 24X7 Support is an added bonus.
- Chirag Gupta, 4700 BC Popcorn
With POSist’s cloud monitoring system, reporting and data assimilation becomes easy for fast decision making. I have always recommended POSist for their proactive services. The team listens, understands the business needs and reverts quickly.
- Kumar Gaurav, Billion Smiles
We are very happy with POSist. The main challenge in the industry is pilferage, and the theft of products, food, and the cash. The only knife in our hands is POSist as it helps us reduce the pilferage and increase our sales through the CRM module.
- Ashim Gujral, Moti Mahal
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