“We tried various other software, but Posist stood out because of its ease of use. Especially with the Cockpit app on my phone, I know exactly what is going on in real time, in each of my restaurants. Posist gives you a clear idea of any chances of thefts or pilferage in your restaurant. The matrices in Posist are brilliant.”
Priyank Sukhija- Founder and MD, First Fiddle Restaurants
Complex management of multiple brands & high inventory pilferage
- First fiddle operates multiple restaurants across 20+ brands in India, each of them having unique products. This translated into complex management operations and poor visibility into the day-to-day running of the restaurants spread across disparate geos. The management often struggled to get accurate data insights on the enterprise and outlet-level performance. Even if the data was made available, it would be marred with errors and discrepancies.
- The company also experienced internal theft wherein employees indulged in fraudulent activities at the POS and inventory causing high revenue loss. They needed a centralized management system that could help them identify sources of pilferage across all of its restaurants and take corrective actions faster.
- Besides, the customer experience and satisfaction holds high value to First Fiddle Restaurants. It was looking for a flexible technology that could help them understand customer preferences better.
- Efficient enterprise control across all brands and outlets – Posist’s enterprise module provided reporting by enterprise and outlet-level, highlighting any issues related to management. It helped the company resolve issues in a timely manner without requiring a visit or relying on the restaurant manager for data, therefore, saving time.
- Increased profitability through data-driven reports – Live reporting and analytics help the brand understand customer preferences. Managers can now view weekly and monthly trends through a comprehensive comparative analysis of each outlet. It allowed them to make operational improvements wherever required and improve profitability from each restaurant.
- Reduced costs through control on pilferage and proper inventory – Posist’s anti-theft module allows tracking of fraudulent activities, void bills and sends a real-time notification in case of a possible incident of pilferage. This helps in keeping an air-tight control on billing and inventory operations.
- Enhanced customer satisfaction – The table reservation feature helps First Fiddle in managing long customer queues and forecasting the exact time it would take to seat the guests, thus reducing cancellations.