Imagine you started a restaurant with the eternal hope of having a prosperous and a booming business, but your staff is not trained enough to deliver the desired service and hence you can hardly retain your customers. Don’t you think that such an instance will have negative repercussions on your restaurant business? Of course, it will! This clearly shows how delivering a proper restaurant management training, to all the employees is essential for any restaurant. Unless your staff is properly trained to behave in the kitchen, unless they know how to serve the customers, unless they adhere to the hygiene standards, unless they know the techniques to upsell, you can hardly turn your dream of having a sprawling restaurant empire into reality!
How You Can Train your employees from Day One
Whenever you have a new member on board, start rigorous training. Train and test them on the floor of your restaurant. The various ways by which you can train your staff that will help them deliver the desired services are:
- Having a training manual: At the very beginning make sure that your manager hands down the manual to all the new members on board. This manual must contain the detailed description of what is expected out from a particular designation and how one should go about with their work. The manual should be so comprehensive, that one can always revisit it whenever a crisis surfaces.
- Conducting Regular Training Sessions: All the new members on board should be given a comprehensive and rigorous training session for a month long.You can also start training on the floor. In the beginning, you can schedule them at the slow hours before letting them have a feel of the busy hours of the day.
- Employing Cross-Training: Do not restrict your employees to one particular work. While they definitely must specialize in one particular domain, however, this does not mean that they will be unaware of the other activities at your restaurant. Hence, train them for all spheres. Try and build a band of all-rounders who will be able to fill in places in times of crises.
- Conducting Training Sessions for Existing Employees: You should not just train your new employees but refresh the memory of the old ones as well. Hence, what you can do is organize training sessions for all your employees in every alternate week or probably ones in every month. This will make sure that all your employees are on the same page as far as the restaurant operations are concerned.
What Makes Restaurant Management Training Essential
Unless all your staff is well versed in the most important restaurant management training techniques then you can hardly expect your restaurant business to flourish. Read below to find out how restaurant management training will help your restaurant to grow:
1. Employees Will Know the Proper Food Handling Techniques
A proper restaurant management training will help employees to know how to handle food, which will ensure that the food quality and its associated vitamins and such other minerals are not lost. Your employees must know that different food products require a different temperature. For example, the temperature needed to preserve Salmon or Crab will be very different from the temperature required to preserve vegetables. Unless your employees are aware of these food preservations and other safety practices, there will be high chances of food poisoning, food spoilage, and generation of unwanted kitchen waste. We are sure that you cannot afford to incur the unnecessary cost due to the generation of kitchen waste.
2. It will Ensure Consistent Service
Being consistent is the key to keep the customers coming and getting further ahead of your competitors. Here comes the importance of restaurant management training. During the training, all your employees will be trained as per the desired benchmark. So, all your employees will be aware of what is expected out of them. For example, a chef will not allow the plate to leave the kitchen unless it is prepared as per the standards set, accordingly, the waiter will always serve the customers courteously on a consistent basis. Once you can maintain consistency of quality in your service and in your dishes, your credibility will automatically increase in the eyes of your customers.
3. It Will Help in Creating a Band of Loyal Customers
The key to getting your customers coming back to your restaurant is to provide them with a splendid service. Hence, it is essential for your employees to master the technique of delivering a great customer service. Imagine, you are at a restaurant and the waiter is extremely rude, or the waiter is excessively polite and continuously roams around your table just to see if you are satisfied. Don’t you think both these instances can spoil your mood? Hence, make sure that your waiters are well-trained to understand that your customers need some space and some private moments as well, and thus merely hovering around their table will ruin your customer’s evening. Once you are able to satisfy your customers, not only you will get to see them back at your restaurant, but they will also spread the word about your restaurant in their circle.
4. Team Building Will Ensure Smooth Operations
A proper restaurant management training will ensure that all your employees will be aware of their job roles. This will ensure well-coordinated operations, right from buying raw materials to serving the dishes on the tables. Once all your restaurant employees are on the same page, on how they can effectively run your restaurant, it will create a group of close-knit employees who all will work relentlessly for the betterment of your restaurant.
These clearly project why having a proper and a comprehensive plan on restaurant management training is extremely important. If your employees can keep your customers happy and satisfied with the restaurant service, the customers are likely to talk about their experience with others and are also likely to return.Your employees and their actions will actually pave the future of your restaurant. Hence, train them enough to build a sprawling restaurant empire.