It is no secret that managing a food court is more challenging than any other food business. This is simply because, in a restaurant, one uniform system is followed, while in a food court, multiple fast food outlets having their own way of functioning come together under one canopy of a system. Hence, food court management becomes all the more difficult, which increases the necessity of having a robust food court management system onboard.
A smart food court POS will help you streamline your entire food court operations, bringing all the fast-food brands under one central system. Not only will this ease the activities of the brands functioning at the food court it will also enhance customer satisfaction to a great extent.
How to Choose the Right Food Court POS
You must pay serious attention whenever you plan to select a POS for your food court. Multiple things come into play that helps you finalize your food court management system. Read below to garner the knowledge of what exactly makes the food court POS a must have.
1. Card Management
A smart food court POS works best when they have a card facility. Hence, while selecting a food court POS, look for the Card Management Feature that would ease the functioning. The feature must ensure accurate processing of data while taking orders from multiple counters in Food Courts. The system should support faster card validity configuration, card transfer, card recharging, and ensure seamless customer service.
2. Central Kitchen Management
When you have multiple outlets operating under one roof, it becomes imperative to have robust central kitchen management in your Food Court POS. Keeping track of the indents raised and the stock requirements of multiple outlets, and managing them from one central place is the fundamental prerequisite for running a food court. Without technology, trying to manage all the kitchen operations in a food court manually is nearly impossible and not advisable if you want to streamline your operations.
3. CRM Integration
Making a comprehensive repository of customer information is essential. It is this information that will come handy when you run your SMS and email marketing campaigns and to nurture the relationship with your customers to encourage repeat customer visits. Hence, look for a smart food court POS that will help you view and update customer details easily in the central CRM. You should be able to manage customer data from a single database that allows easy sharing of data across all outlets.
4. Mobile Reporting
A food court management system that allows you to get real-time reports and updates of your food court right on your mobile is essential. Such a feature will help you keep track of the total sales happening at different outlets remotely. Outlet level reports will help you compare the performance of multiple outlets, and change your strategy if you find a particular outlet not performing as expected.
5. Loyalty Program
Look for a food court POS which supports loyalty programs, but does not involve the hassles of loyalty cards to add or redeem points. With the information gathered from the CRM reports, create customized loyalty programs based on the customers’ ordering history and behavior. Run outlet specific offers or launch regional loyalty programs that can be run across multiple outlets.
6. Mall Software Integration
Since the food court will be located in a mall, it is crucial that your POS provides easy integration with the Mall’s software for reporting. This will help you maintain the records while ensuring transparency. Keep in mind the process should be simple, and it should enable you to upload the food courts reports to the mall’s software in just a single click. This will remove the hassles of manually updating the reports, which leave a lot of scope for mistakes.
7. Detailed Transaction Reporting
Keeping track of transactions is very important in a food court since multiple different outlets are operating together. This is where transactional reports will come in handy. Not only will this keep discrepancies at bay, but it will also help you track the number of orders placed and bills generated at each outlet to analyze the performance of each counter and then make data-driven decisions.
Once you have a smart food court POS with all the features mentioned above, you can be sure to run your operations seamlessly. All you need to do is, monitor all the reports diligently and take appropriate decisions to bolster your food court management and profits.