Quick service restaurants such as small fast food joints are often the unorganized sectors of the restaurant industry. Most such small outlets do not even use billing software, but rather give out handwritten receipts, while most use the typical bulky restaurant POS terminal that just churns out receipts. While this may seem like the easier option, in the long run, it can turn out to be harmful for the restaurant business.
For one, there are no records of the number of orders processed in the restaurant. Even if the restaurant owner is physically present at the restaurant, and is monitoring the cash register, there are ample opportunities for the staff to miscalculate the KOTs and the number of orders processed. Thus, it is essential that you have efficient Point of Sale software for your restaurant.
Features the Restaurant POS Software for your QSR Should Have
Your restaurant POS should be equipped with the following features for maximum efficiency in restaurant operations.
1. Quick Billing
The most basic (and obvious) feature of your QSR POS, is that it should provide quick and efficient billing. The USP of fast food restaurant is fast service. Therefore, you cannot afford to spend time on each order, calculating the total numbers and writing out bills. Use a POS that generates instant KOTs (Kitchen Order Tickets), thereby reducing time delays. Your service speed should be fast, and you can use your POS software to deliver billing on-the-go. Find out how you can speed up your billing and order taking process here.
2. Advanced Delivery Module
Food Delivery is a very profitable aspect of every QSR restaurant as nowadays the number of people getting food delivered is increasing significantly. With the increasing number of delivery orders, it can be a hassle to track all of them if your POS does not have a separate delivery segment.
It is important that you choose a POS which shows you how many deliveries are pending, the dispatch time of the pending deliveries, and the total deliveries made. An added feature your POS can have is to let you track your delivery staff to ensure the food reaches the consumer fast.
3. Online Food Ordering
For a small fast food outlet that doesn’t have a lot of dining space, food delivery becomes a lucrative business model. The renaissance in the food tech space has led to the maximum number of home delivery orders being placed online. Thus, it is important that your QSR POS has integrated online ordering. It not only helps you track the online orders, it also helps in getting the exact numbers which show how many orders were placed online and how many were received offline.
4. Integrated Combos and Discounts
Fast food restaurants are well known for their attractive combos and discount offers. Therefore, you need to choose a POS that allows you to create different combos and discount offers easily, and as per your choice. You can create and save combos and discount offers in the POS. This would save you from the trouble of declaring a discount each time an order comes up. At the time of billing, you can directly apply the offer or discount without any hassles. This feature comes in very handy if you have multiple offers running.
5. Inventory Management
Even though the Quick Service Restaurant seems like a small establishment, the number of orders that are processed everyday at a popular outlet can be huge. When a lot of orders pile up, it is very important to take note of the inventory. While choosing a POS for their fast food eatery, owners often consider just the billing part and overlook inventory management. The inventory of a QSR is fast moving as there are a lot of customers everyday as compared to other type of restaurants and it is never good to be out of a selling item. POSist’s Inventory Management System designed especially for Quick Service Restaurants allow you to set alerts when you are about to run out of an item. This way you get ample time to restock your inventory. Read more about restaurant Inventory Management here.
6. SMS Integration
Organized food delivery is very important for the success of a fast food restaurant as a lot of business is generated by the home delivery orders. With the help of SMS integration, you can inform your customers about the status of their orders, and save them the trouble of calling up the restaurant. Having a POS with the messaging feature will ensure that the customer gets to know the exact progress of the order, right from the order confirmation till the delivery staff reaches them. It can also help in providing the customers with the updated offers and discounts. One thing that should be kept note of is that the messages should not be one too many as it can seem too imposing to the customers.
7. CRM Integration
The Customer Relationship Management (CRM) software is one of the most important aspects of restaurant management, and a POS integration CRM is the ideal way to make use of it. The CRM stores the impotant cutsomer details such as name, contact details, food preferences, number of times they have ordered, etc. Collecting the contact details of your customers is a great way to ensure the restaurant-customer engagement is maintained and the customer is informed of the latest discounts and offers. Also, when a customer orders for food delivery, saved details remove the hassle of asking his contact details again and again.
Is your fast food restaurant POS equipped with all these features? If not, let us help you out!