The Must-Have Features Of Online Restaurant Management System

Online restaurant management system

Running a restaurant after a pandemic requires every restaurant owner to make an online food ordering system a necessary change. Online food ordering systems are crucial to your business’s profitability and sales management. You can no longer accept orders over the phone and expect to be happy with the outcomes. The restaurants that are unable to create an effective online ordering system will be unable to compete for a long time. If you own a restaurant and haven’t yet implemented an online restaurant management system, you’re already losing out on dozens of orders every day. You not only make your consumers’ life easier by implementing modern technology, but you also guarantee that they are safe. 

You need an online ordering system that is simple to set up, configurable, user-friendly, capable of meeting your marketing and sales objectives, and makes your life simpler. According to QSRweb, 52 percent of Internet users in the United States would use a smartphone or tablet to order takeout and delivery if it were available, with 74 percent of millennials showing interest. Restaurants of all sizes must provide solutions that allow consumers to browse menus, choose options, and pay for carryout or delivery orders online to stay up with demand. In this article, you will discover some of the things that may be missing from your existing online ordering system.  

Must-Have Features Of A Robust Online Restaurant Management System

Here are some of the crucial features that your online ordering system must-have.

1. Online Payments 

People have grown accustomed to instantaneously accessing information related to shopping, entertainment, and via the web and social media. It’s no surprise that they’ve gotten so familiar with online payments and the businesses that accept them given the sheer convenience and security they provide. For example, QR codes help customers to be safe post-pandemic times by promoting social distancing. 

2. Tracking

The customer experience is the center of focus for any restaurant. One way to make your customers happy is to tell them how fast their food can reach them. Customers can easily track delivery drivers and get real-time location information about where their order is. 

Professional customer service is another aspect of running a successful restaurant business. With real-time tracking and help desk support, the customer can see where the order is and avoid the hassle of calling the delivery staff again and again. 

3. Focus on Menus 

After setting up your online ordering system, you should keep your menu updated as frequently as possible. Make sure that all old dishes have been removed and that all new ones have been added. It will improve the efficiency and effectiveness of your online ordering system. It will also ensure that visitors to your website are attracted to make a purchase.

Online restaurant management system
Source: IndiaMART

Why Incorporate An Online Restaurant Management System?

Online restaurant management systems cater to the on-the-go lifestyles of modern customers. Here is why you should have a seamless online ordering system that can benefit you as well as give a good experience to your customers.

1. Mobile Friendly 

If your online ordering system does not support mobile traffic, half of your effort has gone to waste. Everyone uses a smartphone nowadays and online ordering when done on a phone is easier for the customer as well as for a restaurant owner and the staff that is noting the order. For a charge, many internet sites offer this service via emulation. If your website includes an online ordering system, both must be mobile-friendly and fully tested using different mobile browser versions and devices.

If you hire someone to manage your website, they could already have access to a mobile device and browser emulation site. In any case, you must be certain that your website and its content are easy to view across mobile and desktop.  

2. Ease Of Integration 

To have the most seamless experience, look for an online ordering system that interacts smoothly with your POS system. This is crucial when it comes to integrating your menu, sales, and revenue. Nothing is more aggravating to customers than receiving incorrect orders. One of the advantages of using an online ordering system is that customers will enter every little information individually, removing the majority of communication difficulties.

POS makes it easier for your staff to enter the order directly into your system and helps them in applying discounts. It also makes the end of day reconciliation faster. Look for solutions that can connect to as many of your target audience’s favourite channels as possible. 

Read similar article: 5 Key Things to Remember When Implementing Restaurant Order Taking Software

3. Productivity

 In a busy kitchen, no one has time to answer the phone and take the order. Consider how much time your staff spend accepting orders over the phone and double-checking that they are right. Employees will spend less time processing phone calls and more time preparing those goods for pick-up or delivery to the customer if an online ordering option is implemented. Another significant advantage of online ordering is the opportunity for customers to place large orders ahead of time and schedule pick-up or delivery. This gives restaurant staff enough time to adequately prepare large orders ahead of time. 

4. Customer Data 

With a good POS system, you can offer loyalty programs that will boost your revenue even more. Customers will be more likely to select your restaurant over the competition if you link your restaurant POS online ordering to an integrated loyalty rewards program. With loyalty programs, you can offer rewards that the customers can redeem on their next visit, increasing average order value and profits.

Finally, customer data allows you to tailor your marketing to customer interests and demographics, enabling you to use specials, new menu items, and restaurant loyalty reward programs to successfully incentivize their purchase decisions. 

Incorporate a seamless online ordering system to decrease the workload of your staff and cater to your customers, ensuring that they are safe and secure when they choose your restaurant. Make your online ordering system mobile-friendly to give a good experience to your customers and integrate a good POS system to keep track of orders. 

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Nikunj is the Communications Lead at Restroworks, a global leader in cloud-based technology platforms. In his role, he oversees global marketing and branding initiatives for Restroworks across APAC, the Middle East, and the US.


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