Technology has slowly and steadily crept into the restaurant industry. So much so, that it has become an indispensable part of streamlining restaurant operations and has become an absolute must for running the business seamlessly. The restaurant KOT is a small, although a critical aspect of the restaurant ordering system, and with innovations in technology, has seen significant changes in how orders are moved in a restaurant.
KOT is an abbreviation for Kitchen Order Tickets. It is essentially a note which is forwarded to the kitchen, billing division, and one copy is retained in the system for future reference. The KOT primarily contains details related to the table number, items ordered and its quantity. Having a restaurant KOT which is automated, reduces the scope of manual mistakes, saves time, helps you to have real-time reporting of all the orders at your restaurant, and reduces monetary discrepancies. With so many positives, what is stopping you from having an automated restaurant KOT generation process at your restaurant?
Why You Should Shift from Your Tradition Restaurant KOT Generation Process
While you may plan to have an automated restaurant KOT generation process at your restaurant, unless you know how it will benefit you, or how it will be different from the traditional restaurant KOT generation process, how will you understand the actual value of it? Let us break down the steps how a traditional restaurant KOT generation process actually works.
- The waiter takes order using carbon paper. Typically the traditional restaurant KOT contains 3 copies, in Red, Yellow and in White.
- The Red goes to the kitchen to process the food. The kitchen keeps this copy and ideally should send all the KOTs to the audit team after the day ends.
- The yellow copy remains with the waiter until the food is served. Once the food is served, this copy is sent to the billing counter. The cashier enters the KOT in the system.
- All these yellow KOTs are then sent to the audit department to create their jobs. But, somehow this is a boring task and often ignored and delayed for this very reason. Most of the times the entire audit process is stopped. Moreover, if the audit functions exist then the report comes after 15 days. The action is delayed. You cannot go to that customer and ask that you have forgotten to bill 2-3 items which were consumed by them.
- The white copy remains in the KOT pad. Loads of such pads are created and sorted. Eventually, all those pads are sent to recycle bin.
All of the above mentioned is a slow, manual process, with much scope for errors, and little area for monitoring and tracking of the orders. Thus, it is high time that you switch to an automated restaurant KOT system that would not only save your time and increase efficiency but also reduce your costs in the long run.
How An Automated KOT System Improves Restaurant Ordering and Kitchen Operations
Contrary to what tech-phobic restauranteurs might tell you, an automated KOT system is easy to install and use. In fact, the entire process can be broken down to three simple steps:
- Install KOT printers in the kitchen and bar.
- Make sure that kitchen prepares and supplies food, based on the printed KOT. Train all your staff accordingly.
- Install POS system at the food service desk.
While shifting from the traditional to the automated restaurant generation process seems rather simple, its associated positive impacts are a lot more than expected. The various ways an automated restaurant KOT generation process can smoothen your restaurant operations are:
1. Easy to Use
The process of accepting orders into the POS is quite simple. Orders can be simply punched into the system and the KOT is automatically generated. Most of the restaurant POS software is touchscreen. It does not require much training as it is just like using a mobile phone. This makes it easy to use and the training can be done on the fly.
It is a myth that using an automated restaurant KOT generation system requires tech-savvy restaurant staff.
2. Accelerates Your Restaurant Service
The food service process will be accelerated as the order is punched right at the floor and the KOT is printed in the kitchen in real time. Otherwise, someone has to keep running to the kitchen all the time to handover the KOT manually.
This kind of arrangement also saves time since it allows automatic capture of data. It reduces table turnaround and the time taken to serve the customers. This directly impacts customer satisfaction since it takes you less time to communicate, prepare and deliver the order.
In case you are further looking to automate your restaurant ordering system, you can digitise the entire KOT generation process as well. A Kitchen Display System (KDS) comes in handy in this case. Instead of a printing a paper-based KOT, the orders are directly displayed in the kitchen through display screens along with the order details. Learn more about how KDS improve efficiency in your restaurant kitchen here.
3. Integrated with Online Ordering
One of the biggest challenges that restaurateurs face is streamlining the online orders received from ordering platforms such as Zomato, Swiggy, FoodPanda etc. Unless your restaurant ordering system is automated, there is a high chance that these online orders can get delayed or even missed while sending them to the kitchen for preparation. An automatic restaurant KOT system ensures that these orders are directly accepted at the POS and the KOT is generated immediately and printed at the kitchen.
4. Provides You with Real-time Reports
You can have a complete control over your business through real-time monitoring, even if you have outlets at multiple locations. This becomes possible through cloud back office, which links the stores situated at different locations.
5. Reduces the Scope of Discrepancies
Since you can have everyday sales and stock details on your fingertips, it helps in minimizing revenue leakage. For example, you will know the raw materials, which are there in stock and the ones that will have to be ordered. So, there are fewer chances of duplicate orders. You can also exercise theft control because you can keep a tab on the inflow and outflow of materials.
6. Reduces Dependence on Manual Labour
In the manual system, the wait staff always check-recheck the KOT. Automated restaurant KOT system reduces the manual tasks at hand and thus the labour costs are lowered as well. In addition, it also cuts down the problem of wrong delivery, since it contains the token number, which is also present on the bill. This is one of the brownie points that helps in providing better customer satisfaction.
7. Low Investment
The new age cloud restaurant POS is easy to install and does not take much space in your restaurant. Majority of the restaurant POS have an annual subscription and you can mount those computers on the wall at the service desk.
When the billing apps are integrated with the KOT feature, you will not have to invest much. These are usually affordable and rather brings on an overall improvement of the business and thus the revenue earned.
These clearly show that have an automated restaurant KOT will not only help you accelerate your restaurant operations, it will also help in reducing the restaurant expense to a great extent. Since customers crave for seamless order taking and payment methods, what is stopping you from shifting to the new age KOT generation process?