Infusing the intense flavors of Asian Street Food and the experience of wok cooking, the famous restaurant chain, WOK BOYZ has been growing rapidly in recent years. The Dubai-based brand is eyeing expansion in the Indian, UK, and Canada markets through franchise partnerships with local companies. In fact, they are already operating franchises successfully across the middle-east. They recently ventured into the cloud kitchen segment by partnering with Kitopi, a leading managed cloud kitchen platform, launching cloud kitchen operations in 5 cities in the Middle East.
With a high volume of online orders, WOK BOYZ had been exploring a ‘one-stop’ comprehensive POS solution able to integrate orders from multiple platforms into a single interface.
For fast-growing restaurant brands, tracking operations across multiple outlets poses a complicated challenge. Along with venturing into the cloud kitchen market, WOK BOYZ operates their business largely in a QSR/ Fast Casual Dining setup. Its in-house service delivery needed to be highly efficient due to a high footfall. Thus investing in the right technology partner with reliable customer support was critical.
There’s peace of mind with POSist. We didn’t have to go through the usual case after getting the software – there was no chase or any performance issues. With POSist, we never have had to go through the same issue twice. The ease of use is amazing!
Operations & Franchise Development Head
Easy integration with leading third-party aggregators was a critical requirement for WOK BOYZ. POSist proved to be the ideal solution given its multiple integrations with major third-party platforms. The ability to integrate multiple online ordering platforms into a unified POS system has since streamlined online order management at WOK BOYZ. This lowered the order acceptance time to less than half, helped them increase the online orders by 17%, and eliminated the need for manual processing of multiple orders from different sources.
Accessing data on the daily collections across the entire restaurant enterprise in a single click may seem like a distant reality for many restaurants. However, with POSist’s Cockpit App, accessing real-time data from any time, anywhere is now possible for WOK BOYZ. The app is capable of capturing, retrieving, and reporting data related to both Front of House and Back of House operations on a real-time data basis.
Additionally, with POSist’s anti-theft module, void bills can now be narrowed to zero instantly, as opposed to manual modification which allowed at least 3 to 4 bills to be voided per day before. POSist’s 24/7 customer support has also been a key factor for WOK BOYZ in enabling a smooth functioning of their restaurant operations without any hassles.
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