WHY DO YOU NEED A SMART
CRM SOFTWARE IN YOUR RESTAURANT?
What is a Customer Relationship Management(CRM) Software?
A restaurant owner must use a CRM Software to get & organize:
- Customer’s Contact Information
- Average Number of Visits
- Meal Preferences
- Average Time of Stay
Features that a smart Restaurant CRM Software must have!
- It should help you collect customer data from different channels like Online Ordering , Feedback Management or Surveys regarding their eating behaviour and upload them to one central database. In other words, a central CRM is essential if you have multiple outlets.
- With the acquired data, your CRM must allow you to run loyalty programs that will help you create a band of loyal customers.
- Your restaurant CRM software must be enabled to send regular Emails & SMS that will ensure that your customers are aware of what is latest in your restaurant.
What POSist’s CRM software has in store for you!
CENTRAL DATABASE MANAGEMENT
POSist’s CRM collects data from multiple channels like Online Ordering, Feedback Management or Surveys and stores it in one central database. The data gets segmented based on the customer behaviour. You can identify regular & one time visitors and gather meal preferences of each customer.
LOYALTY PROGRAM INTEGRATION
POSist’s CRM gets integrated easily with third-party Loyalty Programs. It allows you to create personalized loyalty programs based on the customer behaviour. You can also launch outlet specific or run global loyalty program campaigns across multiple outlets.
AUTOMATED EMAIL MARKETING
Create, schedule and send emails about the latest offers to enhance your customer relationships. Send personalized emails to customers on their Birthdays and Anniversaries.
AUTOMATED SMS MARKETING
Send SMS updates to your customers about the status of their Online Orders. Send personalized SMS to customers on their Birthdays and Anniversaries.