{"id":28196,"date":"2021-12-28T17:39:23","date_gmt":"2021-12-28T12:09:23","guid":{"rendered":"https:\/\/www.posist.com\/restaurant-times\/?p=28196"},"modified":"2023-08-29T13:48:12","modified_gmt":"2023-08-29T08:18:12","slug":"train-new-bar-staff-covid-appropriate-behavior","status":"publish","type":"post","link":"https:\/\/www.posist.com\/restaurant-times\/restro-gyaan\/train-new-bar-staff-covid-appropriate-behavior.html","title":{"rendered":"Train Your New Bar Staff For COVID-appropriate Behavior"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The Covid-19 pandemic has transformed conventional practices and standards across industries. The hospitality sector has had to undergo some significant changes in a very short span of time to survive amidst the new normal. After all, <\/span><a href=\"https:\/\/www.Posist.com\/restaurant-times\/resources\/future-of-restaurants-ashish-tulsian-Posist-technologies.html\"><span style=\"font-weight: 400;\">the pandemic has changed how people meet and interact socially.<\/span><\/a><span style=\"font-weight: 400;\"> Hence, it is now imperative to train your new bar staff to comply with COVID-19\u00a0 protocols and keep the drinks flowing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to the National Restaurant Association, <\/span><a href=\"https:\/\/fortune.com\/2021\/01\/26\/restaurants-bars-closed-2020-jobs-lost-how-many-have-closed-us-covid-pandemic-stimulus-unemployment\/\"><span style=\"font-weight: 400;\">over 110,000 restaurants and bars <\/span><\/a><span style=\"font-weight: 400;\">closed for business in the United States in 2020.<\/span><span style=\"font-weight: 400;\"> The closure of these establishments led to the loss of nearly 2.5 million jobs as compared to pre-pandemic levels. Now that the bars are back to normal, the need to train staff for COVID-appropriate behaviour has increased owing to the safety of customers and premium service quality.<\/span><\/p>\n<h2><b>4 Ways To Train Your New Bar Staff For COVID-Appropriate Etiquette<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We know the &#8216;why,&#8217; but establishments are still struggling on &#8216;how&#8217; to train their new staff for COVID-appropriate behaviour. It is not only crucial that your bar staff adhere to the Covid-19 guidelines set for workplaces, but it is also essential to <\/span><a href=\"https:\/\/www.Posist.com\/restaurant-times\/trending\/restaurants-dealing-with-coronavirus.html\"><span style=\"font-weight: 400;\">train them to ensure that your business is not just surviving in the pandemic but thriving<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><b>1. Correct Usage Of Protective Equipment\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The first step to guarantee your bar is running smoothly is ensuring staff safety. Give your staff access to suitable protective equipment such as face masks, gloves, and sanitisers, and set up guidelines on their appropriate usage. Here are a few COVID-appropriate SOPs you could implement:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Places to eat and drink will have customers taking off their masks, so ensure that your staff has their masks on at all times. <\/span><a href=\"https:\/\/www.who.int\/emergencies\/diseases\/novel-coronavirus-2019\/advice-for-public\/when-and-how-to-use-masks\"><span style=\"font-weight: 400;\">Face masks<\/span><\/a><span style=\"font-weight: 400;\"> help protect against and reduce the risk of transmission of COVID-19.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Install sanitizing stations and keep a stock of adequate <\/span><a href=\"https:\/\/www.cdc.gov\/handwashing\/when-how-handwashing.html\"><span style=\"font-weight: 400;\">hand washing<\/span><\/a><span style=\"font-weight: 400;\"> supplies. Ensure that your staff sanitizes their hands at regular intervals, including before and after serving or interacting with their customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Put up signs near the seating area, at the entrance, and in restrooms that act as a reminder to maintain and <\/span><a href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/prevent-getting-sick\/prevention-H.pdf\"><span style=\"font-weight: 400;\">promote everyday protective measures<\/span><\/a><span style=\"font-weight: 400;\">. This will assist in keeping your staff and customers safe.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Educate your staff on the importance of keeping constant tabs on their health. Set guidelines on when to stay home, if they are infected, and when they can come back to work.<\/span><\/li>\n<\/ul>\n<h3><b>2. Using The Hands-free Method\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Social distancing, a temporary solution in the wake of the pandemic, is rapidly becoming the norm in most establishments of the hospitality sector. Social distancing measures have highlighted the importance of low to no-contact methods of serving and being served.\u00a0 Training your new bar staff in using the hands-free method will no more be just a means to protect themselves and their customers. Going <\/span><span style=\"font-weight: 400;\">hands-free is the new normal<\/span><span style=\"font-weight: 400;\">, and it is here to stay.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Along with protecting the customers and staff, this is also something that customers expect in places they now visit wine and dine.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure that your establishment has the required setup to start implementing the hands-free method.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Put up signs and create guidelines on how to operate the new set-up.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Train your new bar staff to follow the hands-free protocol while using doors, sanitizing and handwashing stations, restrooms, and trash bins so that they can also help customers access these areas.\u00a0<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" title=\"Train new bar staff for COVID appropriate behaviour\" src=\"https:\/\/images.unsplash.com\/photo-1616781434243-b972f0c687b1?ixlib=rb-1.2.1&amp;ixid=MnwxMjA3fDB8MHxwaG90by1wYWdlfHx8fGVufDB8fHx8&amp;auto=format&amp;fit=crop&amp;w=1000&amp;q=80\" alt=\"Train new bar staff for COVID appropriate behaviour\" width=\"1000\" height=\"667\" \/><\/p>\n<h3><b>3. Interacting With Customers\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The new Covid-19 guidelines and safety protocols have transformed customer interaction.\u00a0<\/span><span style=\"font-weight: 400;\">You must train your new bar staff for effective communication skills to help customers abide by the new guidelines. Protocols can sometimes impede the smooth experience that customers expect from restaurants and bars. More often than not, they will also require a bit of guidance on how to navigate the new setup and ways of functioning.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some visitors may not be too keen to abide by the Covid-19 rules and guidelines, leading to conflict. Train your staff to help these customers. Be prepared for such situations by enrolling them in Covid-19 training courses and providing them with resources to identify signs of escalation, stay calm in such cases, and assist others.\u00a0<\/span><\/p>\n<h3><b>4. Online Payment &amp; Contactless Ordering\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The pandemic has made customers app<\/span><span style=\"font-weight: 400;\">rehensive about touching the same menu card that has been passed around dozens of times. Digitizing ordering and payments at bars and restaurants has multiple benefits for your staff and customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is the best time to offer your customers contactless WiFi Based ordering options and adopt the <\/span><a href=\"https:\/\/www.Posist.com\/products\/contact-less-dining\/\"><span style=\"font-weight: 400;\">Contactless Dining Feature<\/span><\/a><span style=\"font-weight: 400;\"> found in the latest POS systems. With this feature, your customers can easily place an order on their smartphones by connecting to the WiFi and accessing a digital menu. The servers confirm the order at the table after a customer places their order and registers their contact number. Customers can also re-order or add new items to their existing order with this feature.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, customers can scan the QR code at each table and place their order seamlessly, using a <\/span><a href=\"https:\/\/www.posist.com\/qr-code-ordering\/\"><span style=\"font-weight: 400;\">\u00a0QR Code Ordering Dashboard<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both these features allow a customer to request bills on their devices and make a payment via any digital payment app. The receipt is then auto-generated and sent to the customer&#8217;s device.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keeping an open line of communication where your new staff can suggest, share their concerns, and give feedback will boost their faith and confidence in your establishment. Educate your employees to ensure that protocols are being followed, inform them about the measures the business is taking to prioritize their safety, and train your new bar staff on what will keep them and your customers safe in this new normal.<\/span><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>The Covid-19 pandemic has transformed conventional practices and standards across industries. The hospitality sector has had to undergo some significant changes in a very short span of time to survive amidst the new normal. After all, the pandemic has changed how people meet and interact socially. Hence, it is now imperative to train your new [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":25,"featured_media":28198,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[819],"tags":[2150,1935,1936,2149,2148],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Train Your New Bar Staff For COVID-appropriate Behavior<\/title>\n<meta name=\"description\" content=\"It is extremely crucial to maintain COVID-19 norms in bars. 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