{"id":26244,"date":"2021-07-23T22:23:20","date_gmt":"2021-07-23T16:53:20","guid":{"rendered":"https:\/\/www.posist.com\/restaurant-times\/?p=26244"},"modified":"2023-08-24T17:29:16","modified_gmt":"2023-08-24T11:59:16","slug":"melt-and-roast-customer-success-story","status":"publish","type":"post","link":"https:\/\/www.posist.com\/restaurant-times\/case-study\/melt-and-roast-customer-success-story.html","title":{"rendered":"Posist Enables Melt & Roast to Provide Their Customers A Personalized Experience"},"content":{"rendered":"

Eldose Madott and Revathy Sunny started their journey as restaurateurs with Melt & <\/span>Roast in November 2019. Establishing a restaurant in a competitive market like Dubai can be a challenging task, especially during COVID-19. With dine-in services being affected, having a presence on multiple food ordering services and not missing out on potential customers had become more crucial than ever. The brand had been looking for a POS system that was compatible with online ordering integrations and provided a customized customer experience. Melt & Roast also wanted a solution that could provide them with complete control over the restaurant operations.\u00a0<\/span><\/p>\n

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The absolute one thing that I love about Team Posist- their dedication to <\/span>help customers solve their problems. We do not find the same customer <\/span>service anywhere. With Posist, at every aspect no matter what the task, <\/span>the team has an answer and can fix the situation right away. We try to <\/span>incorporate the same principles within our team.<\/span><\/span><\/h5>\n
Eldose Madott
\n<\/span>Founder & CEO
\n<\/span>Melt & Roast<\/span><\/span><\/h5>\n<\/blockquote>\n

With the help of Posist integrations, Melt & Roast could eliminate the hassle of accepting orders from various food aggregator platforms and adding them manually. Posist\u2019s CRM module<\/a> helped them to automatically add customer data with other order details to the POS and sort customers into various buckets depending on their behavior. The analytics reports have been also helpful in running targeted marketing campaigns.<\/span><\/p>\n

Features Used By Melt & Roast :<\/strong><\/h2>\n

\"Melt<\/p>\n

Posist\u2019s Cockpit app gives the ability to check on sales from the palm of the hand. This allows Melt & Roast to keep in-house inventory levels low which helps in reducing operating costs and focusing more on important investments like manpower.<\/span><\/p>\n

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Posist is fully integrated with Zomato which helps us to accept orders from the platform seamlessly. Since most of our sales were coming from Zomato, it was a no-brainer for us to choose a POS system with a Zomato integration. The other integrations run smoothly too and, in case you wish to edit something, the process is super-fast.<\/span><\/h5>\n
Eldose Madott
\n<\/span>Founder & CEO
\n<\/span>Melt & Roast<\/span><\/span><\/h5>\n<\/blockquote>\n

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