{"id":24917,"date":"2020-12-28T13:48:02","date_gmt":"2020-12-28T13:48:02","guid":{"rendered":"https:\/\/www.posist.com\/restaurant-times\/?p=24917"},"modified":"2023-08-29T17:25:17","modified_gmt":"2023-08-29T11:55:17","slug":"increase-customer-retention-rate-uae","status":"publish","type":"post","link":"https:\/\/www.posist.com\/restaurant-times\/uae\/increase-customer-retention-rate-uae.html","title":{"rendered":"Proven Strategies UAE Restaurants can Use to Increase their Customer Retention Rate"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Customer retention plays a crucial role in the success of a restaurant. Loyal customers tend to order and spend more and are good for the business. It has been seen that a mere 5% increase in repeat customers increases profits exponentially.\u00a0<\/span><span style=\"font-weight: 400;\">This article uncovers some stellar ways to increase the customer retention rate in your restaurant in the UAE.\u00a0<\/span><\/p>\n<h2><strong>How to Increase the Customer Retention Rate in Your Restaurant in the UAE<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">While attracting new customers is vital for a restaurant business, it should never be done at the cost of old ones. Therefore, we have compiled a list of useful tips that can work as basic rules for retaining customers in the UAE restaurant space.\u00a0<\/span><\/p>\n<h3><strong>1. Outstanding Customer Service<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s not rocket science- an exceptional service is going to <\/span><a href=\"https:\/\/www.Posist.com\/restaurant-times\/restro-gyaan\/complete-restaurant-marketing-manual-attract-retain-customers.html\"><span style=\"font-weight: 400;\">keep your customers coming back for more<\/span><\/a><span style=\"font-weight: 400;\">. Great food at a reasonable price, with a good ambiance and hospitality, completes an excellent dining experience. Customers\u2019 expectations may vary from person to person, but for retaining them, you must ensure that the service provided is remarkable and to the best of your efforts.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Not just the quality of the food, but the quantity served and the price charged for it is also a part of excellent service. You must balance the portion size and the price charged for the item to keep your <\/span><a href=\"https:\/\/www.Posist.com\/restaurant-times\/restro-gyaan\/tips-to-manage-restaurant-food-costs.html\"><span style=\"font-weight: 400;\">food costs in check<\/span><\/a><span style=\"font-weight: 400;\">, and also keep your customers happy.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Next, no matter how delicious the food is, if your customers have to wait an hour just to be served an entree, they are bound to get annoyed. Make sure you don\u2019t make your customers wait too long to be seated, or served.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The ideal waiter-to-table ratio is also an essential factor to consider. In casual dining restaurants where the service expectation is low and the volume of customers high, the ideal Table-to-Waiter ratio is high- 6 to 8 tables (seating an average of 4 people) per waiter. On the other hand, fine dining restaurants often have several courses and need constant supervision. In this case, the expectation of service is exceptionally high as the customers are paying significantly more, and any lack of service is frowned upon.<\/span><\/li>\n<\/ul>\n<h3><strong>2.\u00a0 Creating A Personal Touch<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Customers are bound to return to a restaurant where they are treated well. Train your staff to be hospitable and welcoming in little ways like greeting the guests when they walk in and seating them. Familiar waiting staff results in higher customer retention and engagement. It has been seen that turnover in the waiting staff results in an overall decrease in profits.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Engaging in some polite small talk goes a long way in increasing customer delight, but one must always be careful not to appear too imposing. Gauging the mood and behavior of the customer is also important, and must be done tactfully. Interacting with guests is an integral part of etiquette training, and you must make sure that your waiting staff is fully trained before they begin waiting tables.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-22700\" src=\"https:\/\/www.Posist.com\/restaurant-times\/wp-content\/uploads\/2020\/01\/customer-experience.jpg\" alt=\"how to exceptional customer experience at restaurant\" width=\"600\" height=\"400\" \/><\/p>\n<h3><strong>3. Constructive Use of CRM<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Customer Relationship Management (CRM) software acquires precious data about your customers; such as their contact details, birthdays and anniversaries, etc. You can use this database to engage with your customers such as sending them birthdays and anniversary greetings.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">POS integrated CRM also tells you about your customers\u2019 preferences and their revenue potential, which you can use to run marketing campaigns. It helps you make informed decisions while planning your menu, or while implementing a new strategy.<\/span><\/p>\n<h3><strong>4. Gathering Customer Feedback<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Customer feedback<\/span><span style=\"font-weight: 400;\"> is essential for any business, as it is the most honest source of feedback that helps identify your flaws and gives you an opportunity to correct the mistakes and grow. <a href=\"https:\/\/www.Posist.com\/restaurant-times\/restro-gyaan\/customers-want-conduct-surveys-collect-customer-feedback-restaurant.html\">Asking for your customers\u2019 feedback makes them feel valued.<\/a> In case a guest is unhappy, you must make sure that the grievance is resolved immediately. Acting promptly upon the complaint shows that you value your customers\u2019 feedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers are now using social media and restaurant review sites to leave their feedback and reviews about their dining experiences. Guests often look up the reviews before visiting a restaurant for the first time. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, monitoring customer reviews is crucial to the reputation of a restaurant. Thank the user who has nice things to say about you, and invite them again to dine at your restaurant. In the case of criticism, even if you don\u2019t agree with it, never lose your calm and politely address the issue.<\/span><\/p>\n<h3><strong>5. Using Loyalty Programs and Offers<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Loyalty programs have long been used to get customers hooked and to keep them coming back for more. However, most loyalty programs fail due to their abstract nature and hence do not resonate with the customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your CRM database can play a vital role while creating loyalty programs. CRM integrated with POS can generate detailed reports about the preferences of customers. You can come up with relevant loyalty programs specially customized according to your customer base.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also use the database to come up with personalized deals and offers for your customers. Based on their ordering habits, you can send them an email or an SMS informing them that their favorite dessert is available at a discount during a particularly slow day of the week, or send them a personalized offer or deal on a birthday, anniversary, or any other special occasion.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-22938 size-full\" src=\"https:\/\/www.Posist.com\/restaurant-times\/wp-content\/uploads\/2020\/02\/customer-satisfaction.jpg\" alt=\"customer satisfaction for your restaurant\" width=\"600\" height=\"400\" srcset=\"https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/02\/customer-satisfaction.jpg 600w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/02\/customer-satisfaction-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<h3><strong>6. Effective Online Marketing<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">You can use online marketing tools to update your customers about your restaurant\u2019s events. Email campaigns are an effective tool to update them about your restaurant. If a customer hasn\u2019t dined at your restaurant lately, you can send them an email or an SMS saying that you miss them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> Give the email a personal touch by offering customers a discount on their favorite item, or make it complimentary on a minimum bill, thus compelling them to visit. You can also send customized push notifications to customers on their mobile phones, and keep them regularly updated. However, you must also remember not to spam.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Social media campaigns are also an excellent way of marketing your restaurant. Facebook, and Instagram, Twitter, are some of the best platforms to run a contest. \u2018Check-in\u2019, \u2018tweet to us\u2019, and \u2018upload a picture\u2019 are some of the popular and successful campaigns of social media. Engaging with customers on social media in the form of tweets and comment replies are also important to create brand loyalty and increase customer retention in the UAE restaurant space.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With extreme competition in the UAE restaurant industry, it doesn\u2019t take much for customers to switch to your competitor. Employ these tips and increase the customer retention rate in your restaurant in the UAE.\u00a0<\/span><\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-5239a4ba-bd3b-400a-a668-06c29fc78a00\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-5239a4ba-bd3b-400a-a668-06c29fc78a00\" class=\"hs-cta-node hs-cta-5239a4ba-bd3b-400a-a668-06c29fc78a00\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/4762187\/5239a4ba-bd3b-400a-a668-06c29fc78a00\"><img decoding=\"async\" id=\"hs-cta-img-5239a4ba-bd3b-400a-a668-06c29fc78a00\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4762187\/5239a4ba-bd3b-400a-a668-06c29fc78a00.png\" alt=\"UAE PRIME EDITION\" width=\"768\" height=\"276\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(4762187, '5239a4ba-bd3b-400a-a668-06c29fc78a00', {\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Customer retention plays a crucial role in the success of a restaurant. Loyal customers tend to order and spend more and are good for the business. It has been seen that a mere 5% increase in repeat customers increases profits exponentially.\u00a0This article uncovers some stellar ways to increase the customer retention rate in your restaurant [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":24,"featured_media":24918,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[1151],"tags":[945,1222,1221,1220],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Proven Strategies UAE Restaurants can Use to Increase their Customer Retention Rate<\/title>\n<meta name=\"description\" content=\"Employ the effective tips mentioned in this article and increase the customer retention rate in your restaurant in the UAE.\u00a0\" \/>\n<meta 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