{"id":24502,"date":"2020-08-29T16:36:41","date_gmt":"2020-08-29T16:36:41","guid":{"rendered":"https:\/\/www.posist.com\/restaurant-times\/?p=24502"},"modified":"2023-08-29T17:21:42","modified_gmt":"2023-08-29T11:51:42","slug":"collect-customer-feedback-uae","status":"publish","type":"post","link":"https:\/\/www.posist.com\/restaurant-times\/uae\/collect-customer-feedback-uae.html","title":{"rendered":"Use These Methods To Collect Customer Feedback And Grow Your Restaurant Business In The UAE"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">When customers choose a restaurant, they are looking for a memorable gastronomical experience. Along with the quality, freshness, and taste of food, their experience also depends on the restaurant d\u00e9cor, ambience, hygiene level, staff courtesy, and prompt service.\u00a0<\/span><span style=\"font-weight: 400;\">Soliciting customer feedback provides restaurants with insights into what customers like and dislike about the restaurant. Taking regular customer feedback also effectively increases the standards of customer service. Based on their comments and opinions, restaurants can work towards not only delivering an exceptional dining experience to customers but also build repeat patronage and boost brand image.<\/span><\/p>\n<h2><b>Methods To Obtain Customer Feedback For Your UAE Restaurant<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Customer feedback not only helps the restaurants enrich<\/span><a href=\"https:\/\/www.Posist.com\/restaurant-times\/restro-gyaan\/improve-restaurant-service-customer-experience.html\"><span style=\"font-weight: 400;\"> the customer experience<\/span><\/a><span style=\"font-weight: 400;\"> but also acts as a report card for the restaurant. There are various methods of collecting feedback from your patrons. Based on your business format, you can choose any feedback collection technique ranging from face-to-face feedback collection to using technology. Here are eight different methods of obtaining customer feedback, which operators in the UAE can implement in their restaurant:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Face-to-Face Feedback: The waitstaff directly asks the customer for feedback.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Feedback Forms: Distributing printed forms among the customers to obtain their input.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mobile POS Feedback System: Using a tablet connected to a POS system to collect customer feedback, based on customer order history.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Social Media Feedback: Responding to comments on different social media apps and platforms such as UberEats or Deliveroo is vital for the online reputation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Online Customer Feedback: Another technique to obtain customer feedback is sending an online survey form that the customers can fill at their convenience.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Focus Groups: Collect customer feedback by creating focus groups of your target audience and interviewing them. This method of customer feedback collection must be carried out periodically.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Community Groups And Discussion Boards: Be a part of different social media groups and communities to understand what customers are saying about your restaurant.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Web Analytics: Use your POS and analyze the performance of various dishes and feedback you have collected from your customers to understand what they like about your restaurant.<br \/>\n<\/span><br \/>\n<img decoding=\"async\" class=\"alignnone wp-image-23761 size-full\" src=\"https:\/\/www.Posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/mcdonalds-feedback-1.png\" alt=\"mcdonalds digital feedback form\" width=\"789\" height=\"547\" srcset=\"https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/mcdonalds-feedback-1.png 789w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/mcdonalds-feedback-1-300x208.png 300w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/mcdonalds-feedback-1-768x532.png 768w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/mcdonalds-feedback-1-218x150.png 218w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/mcdonalds-feedback-1-696x483.png 696w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/mcdonalds-feedback-1-606x420.png 606w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/mcdonalds-feedback-1-100x70.png 100w\" sizes=\"(max-width: 789px) 100vw, 789px\" \/><\/li>\n<\/ul>\n<h2><b>How To Obtain Customer Feedback Using Different Methods<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you are aware of the different methods of obtaining customer feedback, this is how you can execute each one of them.<\/span><\/p>\n<h3><b>1. Face-to-face Feedback<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In this method of collecting customer feedback, your staff must directly interact with the customers. As your waiting staff is the best suited to communicate directly with the guests, train them to develop a rapport with them and gauge their reactions, expectations, likes, and dislikes.\u00a0<\/span><\/p>\n<h3><b>2. Paperback Feedback Forms\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Many restaurants prefer to collect customer feedback via a printed and structured questionnaire. In this method, you can circulate a feedback form to the guests while they are clearing the bill.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have a suggestion box at your restaurant, you can request that guests drop the feedback forms there.<\/span><\/p>\n<h3><b>3. Mobile POS Feedback System\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">By implementing a MPOS (Mobile POS), you can enable guests to provide their feedback in just a few clicks. Due to its ease of use, this method has gained popularity among many restaurants. Hand over a handheld device to customers at various customer interaction points. Gather customer feedback with a <\/span><a href=\"https:\/\/www.Posist.com\/products\/feedback-tool\/\"><span style=\"font-weight: 400;\">feedback management app<\/span><\/a><span style=\"font-weight: 400;\"> that allows you to set immediate alerts for poor reviews, and enables better damage control measures.<\/span><\/p>\n<h3><b>4. Social Media Feedback<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">According to <\/span><span style=\"font-weight: 400;\">a recent study<\/span><span style=\"font-weight: 400;\">, restaurants are the most searched industry by consumers through both mobile applications and browsers. Therefore, restaurant operators cannot defy the influence of opinions customers to express on social media platforms. Consider conducting polls or ask open-ended questions about your restaurant&#8217;s food, services, or and overall experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You must also keep a tab on the reviews customers post on your official social media accounts and review sites such as Foursquare, Zomato Tripadvisor, etc. If you are gathering feedback from social media, it is advisable that you reply promptly to both positive and negative reviews, either by thanking the customer or addressing their grievances.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-23758 size-large\" src=\"https:\/\/www.Posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/feedback-723x1024.jpg\" alt=\"tips for an effective restaurant feedback form\" width=\"696\" height=\"986\" srcset=\"https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/feedback-723x1024.jpg 723w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/feedback-212x300.jpg 212w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/feedback-696x985.jpg 696w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/feedback-297x420.jpg 297w, https:\/\/www.posist.com\/restaurant-times\/wp-content\/uploads\/2020\/04\/feedback.jpg 763w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/><\/p>\n<h3><b>5. Online Customer Surveys\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Upload a questionnaire on websites such as Surveymonkey.com and send emails to the customers requesting them to fill the survey. As many respondents may tend to skip the survey, you can offer them a discount or coupon upon completing it. This marketing tactic will encourage customers to fill the survey and garner better feedback. The technique of collecting customer feedback online is more useful for cloud kitchens or takeaway eateries that do not have much face-to-face interaction with their customers.<\/span><\/p>\n<h3><b>6. Focus groups\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Restaurateurs can also conduct focus group interviews to gain real-time insights about how customers perceive your brand. In this method, select a group of 10-40 people and question them on their expectations with the restaurant and service reviews. Consider offering the respondents a free meal or discount coupon to encourage them to participate in this activity.<\/span><\/p>\n<h3><b>7. Community Groups and Discussion Boards\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Use social listening to enable personalized interactions with customers on community groups, social media and discussion boards, where you can infer information from like-minded customers interacting with each other. You can utilize this information to offer tailor-made recommendations to your customers and elevate their experience.\u00a0\u00a0<\/span><\/p>\n<h3><b>8. Web Analytics<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">This method is capable of generating exceptional results for online food ordering restaurants. Based on your customers&#8217; ordering history and information such as the most popular food items, which areas attract the most orders, etc., you can understand your customers&#8217; wants and serve them better.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gather customer feedback using these methods, and remember to act upon it promptly!<\/span><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>When customers choose a restaurant, they are looking for a memorable gastronomical experience. Along with the quality, freshness, and taste of food, their experience also depends on the restaurant d\u00e9cor, ambience, hygiene level, staff courtesy, and prompt service.\u00a0Soliciting customer feedback provides restaurants with insights into what customers like and dislike about the restaurant. Taking regular [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":24,"featured_media":24510,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[1151],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Use These Methods To Collect Customer Feedback And Grow Your Restaurant Business In The UAE<\/title>\n<meta name=\"description\" content=\"Devise these effective tips on how to obtain customer feedback and take your restaurant business in the UAE to new heights!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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