{"id":22628,"date":"2020-01-25T11:00:25","date_gmt":"2020-01-25T11:00:25","guid":{"rendered":"https:\/\/www.posist.com\/restaurant-times\/?p=22628"},"modified":"2023-08-24T17:18:47","modified_gmt":"2023-08-24T11:48:47","slug":"prabhjot-singh","status":"publish","type":"post","link":"https:\/\/www.posist.com\/restaurant-times\/foodpreneurs\/prabhjot-singh.html","title":{"rendered":"Effective Quality Control can Improve Customer Experience and Increase Revenues: Prabhjot Singh"},"content":{"rendered":"

Prabhjot Singh, an enthusiastic and passionate embracer of tastes and cultures around the world, is a foodie by passion. After globetrotting for a while, he decided to enter the restaurant industry.Prabhjot along with his co-founders decided on selling samosas, which are pretty much the national street food of India. Samosas being a <\/span>popular savory snack across the country, Prabhjot and the team decided to play around this snack. That is how, they started\u00a0 Samossay, a specialty restaurant. At the moment, they have 10 varieties of veg samosas and 6 varieties of non-veg samosas. Apart from this, their menu extends to several variants such as chaats, bun samosa, kachori, gujiyas etc.<\/span><\/p>\n

In Conversation With Prabhjot Singh of Samossay<\/b><\/h2>\n

In an exclusive conversation with The Restaurant Times,<\/a> Prabhjot Singh talks of his journey in the industry, the story behind Samossay, offering a consistent experience to patrons, and a lot more!<\/span><\/p>\n

Offering a<\/b> Consistent Experience To Patrons\u00a0<\/b><\/h3>\n

Samossay strives to deliver excellent quality samosas to its patrons. They have been constantly innovating and experimenting with new flavors. Prabhjot says they plan to come up with \u2018gluten-free\u2019 samosas for the health freaks. He regards <\/span>food quality as a fundamental component to satisfy restaurant customers. At Samossay, there are quality controllers at every level to check the quality of the food items. They also have random in-house checks to ensure high-quality ingredients.\u00a0<\/span><\/p>\n

Setting high standards when it comes to food quality is indispensable and it is essential to assure that consumers get the same quality every time. By applying consistency to the experience that you deliver to customers, you can drive customer lifetime value<\/a> and grow your bottom line.<\/span><\/p>\n

Also, at Samossay they pay immense attention to customer feedback. Regular feedback is collected from the customers. <\/span>According to Prabhjot, customer feedback is critical for future product development, improving the customer experience and overall customer satisfaction levels.<\/b> The proper analysis of customer feedback<\/a> provides any restaurant with a better view of what it has to change and improve. It also helps increase customer loyalty and reduce customer support cases.<\/span><\/p>\n

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To-Dos While Opening a QSR<\/b><\/h3>\n

Opening a successful QSR is not an easy job. Here are some aspects to be considered while opening a QSR:<\/span><\/p>\n