{"id":17691,"date":"2018-12-26T12:43:02","date_gmt":"2018-12-26T12:43:02","guid":{"rendered":"https:\/\/www.posist.com\/restaurant-times\/?p=17691"},"modified":"2023-08-29T17:35:00","modified_gmt":"2023-08-29T12:05:00","slug":"restaurant-customer-management-uae","status":"publish","type":"post","link":"https:\/\/www.posist.com\/restaurant-times\/uae\/restaurant-customer-management-uae.html","title":{"rendered":"Restaurant Customer Management &#8211; A Guide On Dealing With Difficult Customers In UAE"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In UAE, you will find numerous kinds of customers; from tourists to localities. <\/span><a href=\"https:\/\/www.khaleejtimes.com\/lifestyle\/food\/eating-out-is-on-everyones-menu-in-the-uae\"><span style=\"font-weight: 400;\">A Khaleej Times&#8217; online poll<\/span><\/a><span style=\"font-weight: 400;\"> affirmed that thirty-five percent of respondents dine out at least two to three times a week which gives the restaurant owners an opportunity to serve different types of customers. However, catering to a multi-ethnic and diverse customer base can get difficult, to say the least. You need to have proper restaurant customer management skills to establish a loyal customer base.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The restaurant business is a people business and it requires you to keep every customer satisfied. Restaurant customer management is critical since it doesn&#8217;t take much for dissatisfied customers to post <a href=\"https:\/\/www.Posist.com\/restaurant-times\/restro-gyaan\/restaurant-gets-bad-customer-review.html\">negative reviews<\/a> online which can seriously damage your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This comprehensive restaurant customer management guide will help you deal with all sorts of customers and prepare you to face the \u201cknown\u201d and the \u201cunknown.\u201d\u00a0<\/span><\/p>\n<h2><b>Types Of Difficult Restaurant Customers And How To Deal With Them<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">UAE\u2019s restaurant industry is tough. The restaurant owners not only have to deal with their competitors but also have to encounter difficult customers. Here are some great\u00a0restaurant customer management tips.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the most common types of difficult customers that you might come across at your restaurant.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>The aggressive one<\/b><span style=\"font-weight: 400;\">: These customers are the most difficult to deal with, they hardly seem to listen to what you have to say. The best way to deal with an aggressive customer is by hearing them out. Show genuine sympathy for their grievances and offer the best solution. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Unhappy but wouldn&#8217;t talk<\/b><span style=\"font-weight: 400;\">: These are the kind of customers you need to be aware of. They do not show their dissatisfaction but might end up posting about it online. To tackle a situation like this you need to ensure you ask your customers about their experience. Even the tiniest hint of unhappiness shouldn&#8217;t go unnoticed. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Who wants to leave without paying the bill<\/b><span style=\"font-weight: 400;\">: They will attempt to return a dish and would try to have a meal for free. You need to be very cautious when dealing with such customers, do not offer them a free meal if they do not have a genuine reason. Try and offer a sorry drink or a discount coupon. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Discount seekers<\/b><span style=\"font-weight: 400;\">: You can deal with such customers by offering them a discount coupon for the next time they dine with you. This will encourage them to return to your restaurant and spend some amount to seek a discount. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>The family in a rush<\/b><span style=\"font-weight: 400;\">: Nothing aggravates a parent more than a hungry child and slow service. To tackle a situation like this come up with a \u201cquick menu\u201d which comprises of all the dishes that can be instantly prepared. You can also serve a complimentary kid-friendly snack to the family. <\/span><\/li>\n<\/ul>\n<h2><b>Effective Restaurant Customer Management Tips For Dealing With Difficult Customers<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The <a href=\"https:\/\/www.Posist.com\/restaurant-times\/restro-gyaan\/customer-retention-fine-dining-restaurant.html\">customers<\/a> are the backbone of any restaurant business without whom any business would fail. In UAE, there are numerous restaurants opening now and then which makes it imperative for the restaurant owners to maintain a healthy relationship with their guests to survive the competition. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Throughout your restaurant\u2019s lifetime, you will deal with a diverse crowd of customers seeking more than just food and discounts perhaps! <\/span><\/p>\n<p><span style=\"font-weight: 400;\">These restaurant customer management tips will help you <\/span><span style=\"font-weight: 400;\">manage your restaurant guests more efficiently<\/span><span style=\"font-weight: 400;\"> and create goodwill among them.<\/span><\/p>\n<h3><b>1. Acknowledge The Customer Grievances <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you run a restaurant business you know how difficult the customers can be. On occasions like these, the restaurant owner or the manager needs to come in the picture and listen to what the guests have to say. <\/span><\/p>\n<p><b>Acknowledging your customers&#8217; complaint is\u00a0the first step in restaurant customer management, and also goes a long way in<\/b><b>\u00a0turning a furious customer into a satisfied one. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Apologize for the diner\u2019s dissatisfaction in a sincere tone and try to resolve the problem. A complaining customer wants to be heard,<\/span><b> listen carefully to the customer, and don\u2019t rush to offer a solution without hearing the issue and investigating the problem. <\/b><span style=\"font-weight: 400;\">Identifying the quandary will prevent the chances of it happening again. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consumers in UAE, <\/span><a href=\"https:\/\/www.khaleejtimes.com\/nation\/dubai\/consumers-can-file-complaints-24x7-in-dubai-\"><span style=\"font-weight: 400;\">have the liberty to file a complaint 24\/7<\/span><\/a><span style=\"font-weight: 400;\">; therefore you need to ensure you listen to what your customers have to say else it can land you in trouble.<\/span><\/p>\n<h3><b>2. Exert Quick Actions <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">You should try and resolve the matters while the customer is still in the restaurant. This will prevent the customer from posting bad reviews about the restaurant online. A bad review online can lower your sales, as<\/span><a href=\"https:\/\/www.business.com\/articles\/alan-rabinowitz-impact-of-online-reputation-and-customer-reviews\/\"><span style=\"font-weight: 400;\"> ninety percent of people read through the online reviews<\/span><\/a><span style=\"font-weight: 400;\"> before visiting any restaurant in UAE. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also,\u00a0<\/span><b>train your staff to resolve complaints by teaching them the method of handling arguments and making amends<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>3. Encourage Customers To Give Feedback <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Feedbacks are vital for the smooth functioning of any restaurant; therefore <\/span><a href=\"https:\/\/www.Posist.com\/restaurant-times\/restro-gyaan\/customers-want-conduct-surveys-collect-customer-feedback-restaurant.html\"><span style=\"font-weight: 400;\">encourage customers to give feedback<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><b>Ask your servers, managers, and cashiers to sincerely ask the customer about his\/her dining experience.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You can <\/span><a href=\"https:\/\/www.Posist.com\/uae\/products\/restaurant-feedback-app\/\"><span style=\"font-weight: 400;\">use a feedback app<\/span><\/a><span style=\"font-weight: 400;\"> to gather feedbacks easily and quickly. Your customers are more likely to leave feedback on an app rather than filling out a long-form. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Feedbacks help you understand what more is required to improve the restaurant service and what your guests want and help you in\u00a0restaurant customer management.\u00a0<\/span><\/p>\n<p><b>By encouraging customers to share their opinions and attitudes, you can get information that helps to resolve problems for those customers who are unhappy but won\u2019t complain. <\/b><\/p>\n<h3><b>4. It Is Not Always About The Money <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If someone is dining at your restaurant, they are looking forward to having a great time and would normally complain if you fail to deliver the same. <\/span><span style=\"font-weight: 400;\">Don\u2019t automatically offer a free meal or restitution. Instead, ask what the issue is. <\/span><b>Your customers would appreciate you listening to their problems and then resolving it, instead of just offering a customary discount.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Provide what the customer asks, if reasonable, and exceed their expectation by offering more than requested. <\/span><span style=\"font-weight: 400;\">You need to understand that the customers expect more from your restaurant business and complain when they are <a href=\"https:\/\/www.Posist.com\/restaurant-times\/restro-gyaan\/restaurant-service-mistakes.html\">dissatisfied with your services<\/a>. View complaints as an opportunity to grow. If customers aren\u2019t complaining, then there is no way of correcting the problems that your diners might be facing. making your customers talk is a great way of dealing with restaurant customers, which can be done by taking feedbacks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Restaurant customer management is all about understanding the needs of your customers and then catering to them.\u00a0<\/span><span style=\"font-weight: 400;\">A restaurant that treats complaints with sympathy has an excellent chance of earning a reputation for <a href=\"https:\/\/www.Posist.com\/restaurant-times\/uae\/improve-restaurant-service-uae.html\">great customer service.<\/a><\/span><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>In UAE, you will find numerous kinds of customers; from tourists to localities. A Khaleej Times&#8217; online poll affirmed that thirty-five percent of respondents dine out at least two to three times a week which gives the restaurant owners an opportunity to serve different types of customers. However, catering to a multi-ethnic and diverse customer [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":25,"featured_media":17692,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[1151],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Restaurant Customer Management - A Guide On Dealing With Difficult Customers In UAE<\/title>\n<meta name=\"description\" content=\"The UAE restaurant industry has a diverse customer base. 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