Technical Support

Experience: 1-3 years
Location: Delhi

 

Acting as the lead point of contact to clients & delivering service via phone, remote connection or email. Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing. Wherever mandatory, escalating priority issues as per client specifications. Also required are successful planning, product implementation, maintenance and follow up for all POSist users.

What You Will Do:

  • Taking client queries related to technical issues – inbound/outbound/follow-ups.
  • Provide assistance to clients over call/email/chat.
  • Registering issues and providing support remotely.
  • Creating a ticket on receiving the problem in the internal ticketing tool.
  • Understanding the problems related to hardware, printer, network, windows, POSist software and troubleshooting them.
  • Resolving the issues within the SLA or escalate to a level higher.
  • Following up with the client after resolving the problem and closing the ticket.

Skills Checklist:

  • Any Graduate/Post Graduate.
  • Good listening & communication skills.
  • Ready to work in a 24×7 work environment or rotational shifts.
  • Willing to work in rotational shifts.
  • Ability to understand hardware/software/networking issues and troubleshoot them.
  • Good time management skills.
  • Knowledge of basic Networking, Switches, Router is important.
  • Ability to work effectively in a team.