Onboarding & Implementation Specialist
Job Description: Billing Implementation
Location: Delhi, Mumbai & Bangalore
Experience: 3+ Years
Educational Qualification: Tech Graduate or hospitality graduate
Roles & Responsibilities:
- Responsible for configuring, training and implementing POSist POS, POSist Cloud POS and integration with third party Systems
- Assist in configuring, installing, and training the POSist product suites and associated integration for selected strategic projects when required.
- Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
- Educating clients on how to use purchased software systems and customized system features.
- Creating a specialized document for each client, detailing all customizations made.
- Installing customized software systems and all necessary components.
- Communicating with clients throughout the software customization process to obtain feedback and approval.
- Ensuring that the project team is aware of key deliverables and project milestones.
- After “go-live”, provide technical support to the customer.
- Obtain project Sign Offs.
- Degree in a Technical or Hospitality domain.
- Good command over Professional written and spoken English. Knowledge of a second Language is an advantage.
- Strong interpersonal skills with the ability to earn respect from both internal & external customers.
- Familiarity with Windows Operating Systems, Printers and Routers.
- Basic working knowledge of Networks, PC’s and troubleshooting installation issues.
- Analytical problem-solving skills & project Management skills.
- Strong out-going personality and confident presentation skills.
- Ability to work effectively with both our internal & external customers at all levels of the organization.
Posist is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. Posist powers 10,000+ restaurants globally. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency and deliver a consistent guest experience.
Posist’s unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando’s, Carl’s Jr, Häagen-Dazs, Jamie’s Italian are among a few brands using Posist to manage their processes, people, and place of operations.
Posist is on a mission to make global restaurants prosperous.
For more information, visit www.posist.com