Associate – Key Account
Experience: 1-5 Years
Any Graduate / Under Graduate, MBA in Management/Sales
Location: Delhi (POSist HQ)
As a part of Key Account Associate you will be part of a young & dynamic team that is changing the way restaurant operates. We are a SAAS company focussed on continuous growth & expansion with clear target of building a strong technology that can create a never ending impact on the Restaurant Industry. We are looking for Competitive, High Energy individuals who have the entrepreneurial spirit with a strong desire to succeed.
You will be responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, must build and maintain a strong relationship with the client.
- Build relationships with senior stakeholders and manage account planning.
- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
- Advise clients on the most effective ways to use the POSist Products.
- Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs.
- Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn.
- Identify and build Up-selling and cross-selling opportunities within your existing accounts and, taking EBR’s on the annual basis.
- Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)
- Good verbal and written communication skills.
- Good analytics and reporting skills.
- Good negotiations and retention skills.
- Ability to multitask, work in a fast-paced environment.
- Have a high-level attention to detail.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Experience at the same role and in Software Company.
- Exposure to Hospitality is an Added Advantage.
- Previous Experience in a Cloud Based Solution is an added advantage.