Knowledge Base

Login Related

1How do I get started?
  • Click & enroll at: https://academy.posist.co/
  • Log in with your domain. For example, if your Posist domain is "restaurant.posist.net", enter the domain as “restaurant”
  • Enter the exact username and password that you use to log in to your Posist account.

You can take this video tour in case of any doubts or reach out to us at [email protected] for any assistance related to enrolling or logging in.

2 Why am I unable to log in?
  • Please ensure you are using the exact same credentials as you use to log in to your Posist account.
  • The username and password fields are case-sensitive. Make sure you are following the correct case for each letter.
  • If you still have any issues logging in, please reach out to us at [email protected]
3What if I don't have my own Posist ID or Where can I get my username and password?

You need to log in using the credentials such as the domain, username and password that you use for the Posist account.

In case you need to create a new user account, you can reach out to your company admin, or contact our support team for guidance.

4 What do I enter in the domain?

The domain name is the same as the one used for the Posist account URL. For example if your Posist URL is "restaurant.posist.net", you need to enter the domain as "restaurant”.

5 Is my username and password case-sensitive?

Yes, your username and password are case sensitive, and need to be entered correctly.

6 I cannot remember my username/password?

To reset your password or username, contact your company admin. If you are an administrator and facing any issues, you can email [email protected] from your registered email address.

7 What devices can I access the Posist Academy from?

You can access the Posist Academy from any device with browser capabilities, like Laptop, Mobile, Tablet etc. Supported browsers include Google Chrome, Microsoft Edge, Opera etc.

8 Can multiple users use my login ID as we share the same ID?

Multiple users can use the same user id to login to the Academy. However, we do not recommend this, as it'll create variances with your 'Course Progress'.
It is better to have unique user accounts to login to the Academy. To create one, you can contact your company admin.

9 How do I access Posist Academy if I do not have the login credentials?

In case you are required to create an Independent ID, you can reach out to your company admin or contact the Posist support team at [email protected] for guidance.

Course Related

1If I have a question about the course or Academy, whom should I contact?

Each Lesson has a comment section, where you can post questions and can expect a response within 48 hours. In case you have a product related query or facing some technical issues, contact our support team at +91-80101-33399, extension #2. We are available 24*7. For any feedback on the academy, email us at [email protected]

2 Are the courses chargeable?

Currently, the course modules are available for unlimited free access.

3Can I download and save the videos in offline mode?

You need to log in using the credentials such as the domain, username and password that you use for the Posist account.

In case you need to create a new user account, you can reach out to your company admin, or contact our support team for guidance.

4 How long does it take to complete the course?

If you go through the course sequentially, it may take 6-7 hours to complete the course, depending on your familiarity with the course content.

5 How long will it take to earn a certificate of completion?

You may earn a certificate of completion at any time as long as you’re completing your assessments with a 80% or higher score. You can track your progress throughout the course on the Academy portal and return to the course any time to complete the course assessments.

6 What can I do with the certification?

Upon successful completion of the course, you may earn a certificate of completion. You can display your certification on Linkedin or use it on your resume as a proof of knowledge and skills. Your certificate is duly signed by Posist for the formal accreditation.
Note that you will need a score of 80% or higher on each assessment for a successful completion.

7 Is this course available in a language other than English?

Currently, this course is available in English, Hindi, Spanish and Thai

Certification

1How long before I can take the certification again?

After a successful attempt, a reattempt can be made after 1 hour.

2 Can I start the Posist Academy Certification exam and come back and finish it later?

There’s a predefined time frame of 60 minutes allotted for the assessment. We recommend you to complete it in one stance. In case you fail to take the assessment in one go, you will need to wait for one hour before you can take it again.

3How are exam scores determined?

Your exam scores are determined automatically by Posist’s grading software.

4 What’s the validity period of my certification?

Your certification is valid for a period of one year from the date of completion. You may retake the course after a year to advance your skills on any new modules.