Call Center Panel Features

Gain a better control over Delivery Orders.

Central Call Central Panel in POSist's Restaurant Management Software

Central Panel

All calls are routed to one central panel, from where food orders can be accepted by the staff. The orders can then be pushed forward to the particular outlet based on the customer’s location.

Integrated CRM Feature in POSist's Call Center Panel

Integrated CRM

View the entire customer details of each customer, such as ordering history, favorite items, and Average Spend. Thus, give your staff the opportunity to upsell by suggesting the high-profit items based on the customer behavior.

Call Recording Feature in POSist's Call Center Panel

Call Recording

Monitor all conversations through the Call Recording feature. You can use them for further the further training of your staff and monitor the nature of the conversations.

Call Center Panel Benefits

Improve the operational efficiency by eliminating the gap between Order Taking and Order Delivery Process.

Easy Order Tracking Feature in POSist's Call Centre Panel
  • Accept orders easily through the Call Centre Panel.
  • The menu and the items available for each outlet, along with the top selling items are available on the panel.
  • The order gets automatically pushed to the desired outlet based on the location of the customer.

Simplified Order Tracking Feature in POSist Restaurant Software
  • Track the order status of each order easily through the central panel.
  • View if the food order has been accepted, picked up, or delivered to the customer real-time.
  • Keep your customers updated about their order by sending instant SMS.

Comprehensive Reporting Feature By POSist
  • Monitor the orders received via telephone.
  • Keep a track of the number of orders received the Average Spend of customers, the Average Time Taken to prepare and deliver the order through advanced Reporting Module.
  • View the number of orders placed successfully, and the number of calls dropped for a better insight of your business.


Customers

Meet our happy customers


Integrations

Powerful integrations to aid your complete operations.

Resources

Top articles from The Restaurant Times to help you run your restaurant better

7 Easy Steps to Optimizing Your Restaurant Delivery Orders

13 Dec, 2016

7 Easy Steps to Optimizing Your Restaurant Delivery Orders

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How to Open a Cloud Kitchen Restaurant

9 Jan, 2017

How to Open a Cloud Kitchen Restaurant

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A Beginner’s Guide to Food and Beverage Control in Restaurants

28 Apr, 2017

A Beginner’s Guide to Food and Beverage Control in Restaurants

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5 Ways you should be Using Your Restaurant’s POS Software (Other than just billing)

7 Nov,2016

5 Ways you should be Using Your Restaurant’s POS Software (Other than just billing)

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