Experience: 0-4 years
Location: Delhi

Acting as the lead point of contact to clients & delivering service via phone, remote connection or email. Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing. Wherever mandatory, escalating priority issues as per client specifications. Also required are successful planning, product implementation, maintenance and follow up for all POSist users.

Skills Checklist:

  • Any Graduate/Post Graduate.
  • Knowledge of computer hardware and software.
  • Should have excellent communication skills (English, Hindi or any local language).
  • Willing to work in rotational shifts.
  • Prior experience in handling customers of F&B industry is a plus.
  • Proper phone etiquette & effective listening skills.
  • Multi-tasking capabilities.
  • Ability & desire to work in a fast paced, fun & demanding environment.